How can we help you?
Clear answers, written by a team that knows the field as well as the tech.
Resources
A guide per module, with screenshots so you're never stuck.
Get help
Our team replies directly, no bots or endless queues.
Send us a message
Reply within 24 business hours.
Frequently asked questions
The most common questions before and after signing up.
HygieTrack is a manager assistant on a tablet for running your business day to day: team, scheduling and time clock, stock, suppliers, traceability, tasks, HACCP and reports. The kit includes the tablet with the app preinstalled and configured, a quick-start guide and the cable: switch it on and you're ready.
The kit is paid for once, shipping included; its price is shown on the Order page. Updates, backups and support are included at no extra cost.
Yes, the tablet is delivered with the HygieTrack app pre-installed and ready to use.
Mainland France only, tracked Colissimo. Dispatch within 48 business hours, delivery in 2 to 4 business days, shipping included.
No, HygieTrack runs on the tablet supplied with the kit.
There is no official legal "HACCP app" certification in France. HygieTrack follows the HACCP principles of the Codex Alimentarius and EU regulation EC 852/2004 — the business remains responsible for its own compliance, and the app is a tool that supports that compliance.
Yes, HygieTrack complies with GDPR and your data remains your property.
The kit is sold between professionals; the 14-day right of withdrawal reserved for consumers does not apply. It is covered by the legal warranty against hidden defects.
More questions? Contact us.